Last Updated: March 8, 2026
Welcome to LoadLeak, operated at LoadLeak.com. These Terms of Service (“Terms”) govern your access to and use of the LoadLeak website, software platform, and services (collectively, the “Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
LoadLeak provides a software platform that assists carriers, dispatchers, and logistics professionals in identifying, documenting, generating, and tracking potential freight accessorial claims, including but not limited to:
LoadLeak is a documentation and workflow tool only. LoadLeak is not a broker, carrier, freight forwarder, law firm, collection agency, factoring company, or financial institution.
The Service does not provide legal advice, financial advice, or regulatory advice. Any documents, calculations, claim estimates, or communication templates generated by the Service are provided for informational purposes only and “AS IS.”
Users are solely responsible for verifying: claim validity; contractual terms; broker agreements; applicable freight regulations; and payment obligations. LoadLeak makes no guarantees that any claim will be paid, approved, or recognized.
To use the Service you must: be at least 18 years old; have authority to act on behalf of your company or organization if applicable; and provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials.
You agree that you will: provide accurate load and claim information; upload only documents you have the legal right to share; comply with applicable laws and regulations; and use the Service only for legitimate freight claim documentation.
You may not use the Service to: submit fraudulent claims; harass brokers or carriers; impersonate another company; or upload malicious files or malware. LoadLeak reserves the right to suspend or terminate accounts engaged in abusive or fraudulent activity.
All claim data entered into the platform is provided by the user. LoadLeak does not verify: appointment times; arrival times; detention eligibility; broker agreements; or rate confirmations. Users remain fully responsible for the accuracy of submitted claims.
LoadLeak may offer paid subscriptions, transaction fees, or other pricing plans. By purchasing a paid plan you agree that: fees are non-refundable unless required by law; subscription plans may automatically renew; and pricing may change with notice. Failure to pay required fees may result in account suspension.
LoadLeak strives to maintain reliable service but does not guarantee: uninterrupted access; error-free operation; or permanent storage of uploaded files. The Service may be temporarily unavailable due to maintenance, upgrades, or external service providers. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
User data including claim information, documents, and communications may be stored by LoadLeak. LoadLeak reserves the right to: archive inactive accounts; remove data after prolonged inactivity; and limit storage usage. Users are encouraged to maintain their own records.
The Service may integrate with third-party providers including but not limited to: email providers; cloud storage; authentication services; and analytics providers. LoadLeak is not responsible for the policies or behavior of third-party services.
All software, design, content, and technology associated with the Service are the property of LoadLeak and protected by intellectual property laws. Users receive a limited, non-transferable, revocable license to use the Service. Users may not: copy or reverse engineer the software; resell the Service without authorization; or attempt to extract source code.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOADLEAK AND ITS OWNERS, OPERATORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY: lost revenue; unpaid freight claims; broker disputes; contract disputes; business interruption; or indirect, incidental, special, or consequential damages.
The total liability of LoadLeak for any claim shall not exceed the amount paid by the user to LoadLeak in the previous 12 months, or $100 if no fees were paid.
You agree to indemnify, defend, and hold harmless LoadLeak and its operators, officers, directors, employees, and affiliates from any claims, damages, losses, liabilities, or legal expenses (including reasonable attorneys’ fees) resulting from: your use of the Service; inaccurate claim submissions; disputes with brokers or carriers; or violation of these Terms.
LoadLeak may suspend or terminate accounts at any time for: violation of these Terms; fraud or abuse; or illegal activity. Users may stop using the Service at any time. Upon termination, your right to use the Service ceases immediately.
These Terms shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Delaware.
LoadLeak may update these Terms at any time. Material changes will be posted at LoadLeak.com with an updated “Last Updated” date. Continued use of the Service after changes indicates acceptance of the updated Terms.
If you have questions regarding these Terms, contact: support@loadleak.com