Turn messy detention claims into a clean, trackable recovery workflow.
LoadLeak helps carrier teams organize, send, and track detention, layover, TONU, lumper, short-pay, and other unpaid freight claims after the fact — without relying on every driver to install and keep a tracking app running.
See what one missed week can cost
Most carriers do not lose money because every claim is invalid. They lose it because the detention claim, layover claim, TONU claim, or lumper reimbursement never gets reconstructed, packaged, sent, followed up, and tracked properly.
Why it matters
Detention usually gets dealt with after the fact. By then, the evidence is scattered across BOLs, texts, rate cons, notes, screenshots, and memory. That is where money starts leaking.
- Valid claims get weakened when nobody turns the facts into a clean timeline.
- Claims get stuck in inboxes, phone calls, screenshots, and half-finished follow-up.
- Without a structured package, even real delays turn into write-offs or endless arguments.
Made for the real world where detention is often handled hours later, not captured perfectly in the moment.
Handle detention, layover, TONU, lumper, extra stop, and short-pay claims in one workflow.
Brokers get a secure review link instead of another portal, password, or account setup.
Dispatch, billing, and ops stay aligned on what was sent, viewed, disputed, and paid.
Why LoadLeak exists
Carriers lose real money every month because detention and other accessorial claims are usually rebuilt from incomplete evidence after the delay already happened. LoadLeak exists to turn that messy reconstruction process into a documented, professional, trackable workflow.
Scattered evidence
BOLs, rate confirmations, text messages, lumper receipts, notes, and screenshots live in different places and rarely get turned into one clean claim package.
After-the-fact reconstruction
By the time detention becomes a claim, the driver has already waited hours and moved on. Now someone has to rebuild what happened clearly enough for a broker to review.
Revenue quietly leaks
Detention, TONU, layover, lumper, extra stop, and short-pay dollars disappear because the process is too manual, too inconsistent, and too easy to abandon.
A cleaner, more credible workflow for unpaid freight claims
LoadLeak is not pretending to magically create perfect proof. It helps your team take whatever valid documentation already exists, organize it clearly, send it professionally, and track what happens next.
Structured claim packages
Group BOLs, rate confirmations, lumper receipts, dispatch communication, check-in details, screenshots, and supporting notes into one organized submission.
Secure broker review links
Email brokers a private claim page where they can review the claim details and supporting documents without creating an account.
Claim timelines
Turn scattered details into a clearer story: what happened, when it happened, what was submitted, and where the claim stands now.
Multi-user team access
Invite billing, dispatch, and operations users into the same workspace so the claim process stays organized instead of living in shared inboxes.
Multi-workspace support
Dispatchers and teams managing multiple carrier organizations can separate claims, users, and activity by workspace.
Clean claim summaries
Generate professional claim views your team can send, save, print, review internally, or use later for backend PDF generation.
Built for real freight billing workflows
No broker portal friction. No pretending every driver had GPS active. Just a better way to reconstruct, present, and track claims that already happened.
- Brokers get a clean email with a secure link, not another login to manage.
- Carrier teams keep evidence private and only expose what the broker needs for that specific claim.
- Dispatch, billing, and admin users work from the same timeline instead of chasing each other through texts and inboxes.
Stop arguing through screenshots, emails, and memory.
If the delay already happened, the next step should not be more chaos. Start the claim and let LoadLeak create the structure around it.
What this improves
Better submissions. Less confusion. Clearer broker follow-up.
- Claim packages look organized and credible instead of improvised and emotional.
- Your team gets a visible record of every send, open, accept, decline, dispute, partial payment, and payment update.
- Billing and dispatch stay aligned on what is still unpaid, what needs follow-up, and what has already been recovered.
- The system quietly builds broker behavior data in the background as your team uses the workflow.
LoadLeak helps carrier teams reconstruct and present unpaid freight claims in a way that is easier for brokers to review and harder for teams to lose track of.
How it works
Three simple steps: build the claim from what you have, send it to the broker, and track what happens next.
Create the claim
Enter the load details, claim type, amount, and upload the documents and notes your team already has.
Send to broker
LoadLeak sends a professional claim submission with a secure review link and a cleaner, more organized package.
Track the outcome
See whether the claim was viewed, accepted, denied, disputed, partially paid, or fully paid.
Start without signup friction
Begin your first detention claim, layover claim, TONU claim, or lumper reimbursement request right away. Your account and workspace are created as part of the flow.
Enter claim basics
Provide your email, organization, claim type, and load ID.
Account created automatically
We create your account and workspace as part of starting the claim.
Continue and send
Add documents, notes, and supporting evidence, then send the broker a clean review link.
Start your first claim
No heavy signup process. Enter your details and claim basics. We will create your account and draft claim so you can finish organizing it and send it professionally.
Frequently asked questions
Common questions from carrier and dispatch teams using LoadLeak for accessorial claim recovery.
No. Brokers receive a secure review link by email and can review the claim, evidence, and decision options without logging in.
No. LoadLeak is built for the reality that many detention claims are handled after the delay already happened. It helps your team organize the documentation you do have into a cleaner claim package.
Evidence is stored privately and only exposed through controlled, claim-specific access when the broker receives the review link.
Yes. Billing, dispatch, and operations users can be invited under the same workspace with role-based access.
Detention claims, layover claims, TONU claims, lumper reimbursement, extra stop pay, driver assist, short pay, and similar unpaid freight charges.
No. LoadLeak is focused on claim organization, evidence packaging, broker review, and recovery workflow — not full TMS replacement.
Yes. The product direction supports multiple workspaces so dispatch services can separate claims and teams by carrier organization.
Recover unpaid money before scattered details turn it into a write-off.
Start the claim, organize what happened, send it professionally, and track the broker response before valid revenue disappears into silence, delay, or back-and-forth.